We're used to the idea of this happening when companies sell printers, game consoles, etc. at the slimmest of margins and rely on the sale of associated consumables (e.g. ink) to make a profit.
We're starting to see this kind of practice on an increasing number of big-ticket items where the consumables (filters in this case) represent a tiny fraction of the overall cost. GE isn't making the majority of their money off of selling you replacement filters, yet they've gone and done this to make a few extra bucks. I have a Samsung TV that tries to show me postage stamp sized ads when I'm in it's interface. I spent thousands on the thing and Samsung will be lucky to get pennies from those ads. I add filters to block the domains those ads are coming from to my router periodically, but Samsung keeps coming up with new ones.
The next TV I buy will not be a Samsung, and I suspect the author of this article has bought his last GE appliance. Why are companies driving away people who make multi-thousand dollar purchases with scummy behaviour that nets them spare change? Do the vast majority of people just not care? That's the only way the math makes sense.
We're starting to see this kind of practice on an increasing number of big-ticket items where the consumables (filters in this case) represent a tiny fraction of the overall cost. GE isn't making the majority of their money off of selling you replacement filters, yet they've gone and done this to make a few extra bucks. I have a Samsung TV that tries to show me postage stamp sized ads when I'm in it's interface. I spent thousands on the thing and Samsung will be lucky to get pennies from those ads. I add filters to block the domains those ads are coming from to my router periodically, but Samsung keeps coming up with new ones.
The next TV I buy will not be a Samsung, and I suspect the author of this article has bought his last GE appliance. Why are companies driving away people who make multi-thousand dollar purchases with scummy behaviour that nets them spare change? Do the vast majority of people just not care? That's the only way the math makes sense.