If you mean how to prevent them, well, no bugs so no way to create them.
If you mean how they handle them, there is an incident procedure for that. If it's not really an incident but, well, I need this next week for Gartner Magic Quadrant...I have phone numbers of managers in my reporting chain.
If you mean how they handle them, there is an incident procedure for that. If it's not really an incident but, well, I need this next week for Gartner Magic Quadrant...I have phone numbers of managers in my reporting chain.