I appreciate how clearly it is written down. It is how I would like to work and have tried at numerous jobs.
I do find that reality is hard, though. There's always that moment when you don't feel like picking "the one at the top". Maybe because you have time for "a quicky" maybe because after spending a week on Foo, you now want some Bar?
What this also does not solve is the "panic shifting". When a business goes into panic mode (deadlines, rough patch, downtime, chaos) you'll often see that tickets get moved from underneath you while working at them.
- Holdit, I'm done 80% with that SuperImportantEmergencyBugfix. Can I not finish and deploy it?
- No, there now is a SuperEvenMoreImportantEmergencyBugfix that has to be fixed two hours ago.
No ticket system will fix that, but anything that helps with those moments is very helpfull, I guess.
I do find that reality is hard, though. There's always that moment when you don't feel like picking "the one at the top". Maybe because you have time for "a quicky" maybe because after spending a week on Foo, you now want some Bar?
What this also does not solve is the "panic shifting". When a business goes into panic mode (deadlines, rough patch, downtime, chaos) you'll often see that tickets get moved from underneath you while working at them.
- Holdit, I'm done 80% with that SuperImportantEmergencyBugfix. Can I not finish and deploy it? - No, there now is a SuperEvenMoreImportantEmergencyBugfix that has to be fixed two hours ago.
No ticket system will fix that, but anything that helps with those moments is very helpfull, I guess.