Exactly this. What is really weird, though, is that I have occasionally tried to promote this approach to people that ask my help, simply by asking them to write the request to me instead of calling. Also, getting the help request in written helps me to think the case and open issues in my own pace uninterrupted by discussion.
The weird part? I have a strong feeling that more and more often (luckily not too often yet) my request seems to be considered outright hostile and it causes significant irritation. I wonder if anyone else has noted the same or am I just getting old and grumpy...
The weird part? I have a strong feeling that more and more often (luckily not too often yet) my request seems to be considered outright hostile and it causes significant irritation. I wonder if anyone else has noted the same or am I just getting old and grumpy...