I'm not an expert with AWS or Google Cloud, so I'm interested in knowing:
What "level" of customer or SLA do you have to be to get a certain quantity or guarantee of support and troubleshooting? Or is it that if even a free-tier customer points out something that is fundamentally a problem, it will receive attention by certain solutions engineers?
Are there $ spending, 20 x (c3.4x.large), or I-pay-you-for-certain-uptime/troubleshooting levels that get you certain response levels? Do certain problems get resolved with "well, you just have to live with that behavior, we're not fixing that".
Do you get to call them or chat live? Or is it all via tickets?
What "level" of customer or SLA do you have to be to get a certain quantity or guarantee of support and troubleshooting? Or is it that if even a free-tier customer points out something that is fundamentally a problem, it will receive attention by certain solutions engineers?
Are there $ spending, 20 x (c3.4x.large), or I-pay-you-for-certain-uptime/troubleshooting levels that get you certain response levels? Do certain problems get resolved with "well, you just have to live with that behavior, we're not fixing that".
Do you get to call them or chat live? Or is it all via tickets?