Comment by cc439

The reason Uber initially blew taxi companies out of the water is because taxis greatly limited their service to what was profitable and we're incredibly difficult to work with should you be outside one of their comfort zones. You could always count on Taxis near an airport or for an intra-downtown route but good luck getting a cab to pick you up at your house to take you to another suburban destination. It's not that they'd ignore your call because they sucked at customer service, it's that your call is only worth it to them if there's literally nothing else going on. Even then they might not show up if your request isn't going to end with them back in a profitable starting point for another ride.