In which the author tries to order the Uline "box of boxes", a box of twenty-five (25) 6" x 9" x 6" boxes, only to have Amazon deliver a 6" x 9" x 6" box containing some random product. The collection product from Uline has the same bar code as the box itself, so the pick up robot would scan the shelf for the box, find something that SOME OTHER VENDOR had put into a 6x9x6 Uline box, and pick that to satisfy the query.
Adding automation to a process that any human with visibility to the whole process would say, "Wait, that can't be right." ends up in misbehavior.
It reminded me of this twitter thread: https://twitter.com/meslin/status/1225834920611848192?lang=e...
In which the author tries to order the Uline "box of boxes", a box of twenty-five (25) 6" x 9" x 6" boxes, only to have Amazon deliver a 6" x 9" x 6" box containing some random product. The collection product from Uline has the same bar code as the box itself, so the pick up robot would scan the shelf for the box, find something that SOME OTHER VENDOR had put into a 6x9x6 Uline box, and pick that to satisfy the query.
Adding automation to a process that any human with visibility to the whole process would say, "Wait, that can't be right." ends up in misbehavior.