(Not specific to Surface Go 2) I assure you there is sometimes a reason, which in my mind can be generalized as lack of attention to detail: I deployed Surface Laptop 3’s to my SMB and now hairline screen cracking [1] is popping up left and right. Why? Because MS opted not to put a rubber gasket around their screens so when they changed from fabric to metal wrist rests, the imperfect closure fit led to pieces of sand etc. obliterating screens.
When I account for my lost time dealing with support, and the occasional cost of replacing devices/accessories that support will not, MS devices are far more expensive than Macs.
When I account for my lost time dealing with support, and the occasional cost of replacing devices/accessories that support will not, MS devices are far more expensive than Macs.
[1] https://www.theverge.com/2020/5/8/21252634/microsoft-surface...