I witnessed something like this when I worked at a Six Flags amusement park (wasn't 6F at the time) that had a decent size water park. They did exit surveys every night, asking as many people as they could if things were ok, and one year they also asked people "Would you pay extra for the water park", it was free as part of admission. So they wanted to know if people would pay extra. People said yes. Something like 90% of people said yes. So, of course, the bosses all thought "hey we can make some extra money and people won't mind!"
So fast forward to the next year, they charged the same for people to get in and something like $10 to get into the water park. Something like 101% of people were ANGRY. Not just a little angry, VERY angry. It was a HUGE change that people didn't expect. There were VERY few people that paid. I can't remember if they made it free that year or waited until the next.
So fast forward to the next year, they charged the same for people to get in and something like $10 to get into the water park. Something like 101% of people were ANGRY. Not just a little angry, VERY angry. It was a HUGE change that people didn't expect. There were VERY few people that paid. I can't remember if they made it free that year or waited until the next.