Comment by mekane8

Reading stories like this really make me hate these customer service walls we've put up everywhere. Only a couple of times in these exchanges did it seem like there was a functioning, thinking human intelligence on the other end. All of the robo-responses are depressing, including the human-generated ones. And it's even more discouraging when you have to hear about their company's internal chaos and disorganization. Really gives me a low opinion of this HackerOne organization.