It's not legal for Ticketmaster to retroactively change their policy on old bookings. Unfortunately many other entities are misbehaving in a similar manner. (For example way.com is performing similar shenanigans by changing their policy on March 25th and then claiming that their new policy applies to all reservations after February 25th.)
Make sure to keep your rights in mind when companies misbehave:
1. You can submit a negative review online
2. You can file a credit card chargeback
3. You can submit a complaint to your attorney general
4. You can sue them in small claims court
Other key note: Do not accept gift cards or credit for future bookings. A refund by definition is cash and that credit will be worthless when those companies declare bankruptcy shortly.
Make sure to keep your rights in mind when companies misbehave:
1. You can submit a negative review online
2. You can file a credit card chargeback
3. You can submit a complaint to your attorney general
4. You can sue them in small claims court
Other key note: Do not accept gift cards or credit for future bookings. A refund by definition is cash and that credit will be worthless when those companies declare bankruptcy shortly.