Yes. We first contact the user if they don't pay despite calls/emails/push notification/sms for 45 days. Then we warn them for 15 days that their contacts will be asked to remind them of the bill, as per the terms. Finally we contact the contacts.
We do this to prevent having to file legal cases against the users as those can drag on for very long in India and are a pain for both parties
We do this to prevent having to file legal cases against the users as those can drag on for very long in India and are a pain for both parties