I tried ordering some things from Home Depot the other day, and they silently cancelled half of my order while still charging me the same amount for delivery from the store and while saying that some things can only be delivered from a warehouse and that some things can only be delivered from a specific store and that delivery from each store has a $45 minimum purchase before they'll even consider delivery despite the fact that they're charging the same amount for delivery from the store no matter how much you order. That of course makes it difficult to then order the remaining items even if you call them and demand a refund for the first delivery fee, because the remaining items now don't meet the minimum. Then the delivery from the warehouse is some weird arbitrary calculation involving a nominal+ amount that then gets divided up across the items you're ordering (3.77 here, 2.83 there, and so on) such that if you remove any item the delivery fees for the other items all go up, and then there are some items that deliver for free if you order more than $45 worth from the warehouse which of course doesn't help you if some items can only be purchased from the individual stores. And then there are still things like cans of spraypaint that you can't get delivered at all and you're only allowed to pick up in person.
I know that right now is an exceptional time, but this kind of shopping experience is part of why people choose Amazon first.
I know that right now is an exceptional time, but this kind of shopping experience is part of why people choose Amazon first.