Comment by noncoml

I disagree. The great customer support is just PR and an image they managed to create. When it comes down to costing them money to do the right thing, they don't.

The headphones won't turn off, but Bose refuses to make it right for the users:

https://community.bose.com/t5/Around-On-Ear-Headphones/QC-35...

Note, the "solution" is buy new headphones if yours are our out of warranty.

https://www.youtube.com/watch?v=0bugTnRbnhQ&feature=youtu.be

Edit: Wow, downvoted to -1 :/