I think thats fair. All of us who have written and deployed software know that a change in the onboarding/new users rate like this would be a punch in the face that would knock any SW team on its ass. And it would take anyone a few days to get back up.
The important part is the leaderships reaction to the situation. Compare to something like Boeing. Zoom acknowledges facts, takes responsibilty and starts fixing things. Boeings reaction to its product killing hundreds of people was “Lol user error. RTFM”. That is (apparently) what acceptable leadership can look like..
Any sw product has issues. The question is what the company does about it
The important part is the leaderships reaction to the situation. Compare to something like Boeing. Zoom acknowledges facts, takes responsibilty and starts fixing things. Boeings reaction to its product killing hundreds of people was “Lol user error. RTFM”. That is (apparently) what acceptable leadership can look like..
Any sw product has issues. The question is what the company does about it