Comment by dx87

Valve listened to Garfield, who was telling them that the players not liking it were wrong because he had data to show that the game was fine. He treated players like computers and ignored that the game had a lot of feelsbad mechanics, but he ignored the feedback because statistically it was very balanced, therefore he thought the players shouldn't dislike it. A Star Wars TCG he made failed for the same reason, but apparently he didn't learn.