I do not trust Eufy brand anymore. We had a Eufy RoboVac and within its warranty period, battery went bust. When attached to its station, it gave some sound errors which is apparently tied to its battery. I contacted support several times, reminded their obligation for warranty period but they did nothing. They asked me to find a "certified technician" to get a report such that this malfunction was present when I made the purchase. I asked what do they want as "certified technician" and where can I get one. They stopped replying. This took a week.
Fortunately I bought the item from Amazon. I issued a dispute and within minutes they created a return label and issued a refund.
Fortunately I bought the item from Amazon. I issued a dispute and within minutes they created a return label and issued a refund.
I now have a Roomba. I'm pretty happy so far.