Comment by bedosh

Right now, the second example is an actual example of this === I know that having to go through multiple troubleshooting steps and not having any of them work can be a real pain, especially when you have more important things to be doing.” Lastly, let them know that you have been looking into the issue and that you think it should be resolved: “That being said, I think we might have gotten to the bottom of this." ===

They forgot to remove the instruction text before replying, I guess this is the modern equivalent of the forgotten Post It note in the bedbug letter.