If you read his blog you would know that he is very much so a customer. To quote his blog verbatim "Because Cloudflare deleted my domain registration I can't change the status from clientTransferProhibited through their dashboard so I don't think I can even leave."
He registered his domain through Cloudflare Registrar, a paid service. I'd be concerned if my domain registrar told me to head to the forums for support for tld level issues that only the registrar can solve.
He registered his domain through Cloudflare Registrar, a paid service. I'd be concerned if my domain registrar told me to head to the forums for support for tld level issues that only the registrar can solve.