Comment by Gibbon1

This brings up an unsatisfying conversation I had with an ex google person. I've worked in the embedded/industrial side of tech for most of my career. And the ratio of customer support vs the amount of money google is charging is utterly shit from my perspective. My friend tried to explain why it needs to be shit for vague security reasons but I'm unconvinced. Company collects thousands of dollars from customers and can't be bothered to give them a phone call when something goes sideways? Give me a break.