Maybe I’m a pessimist but I don’t really think lessons are learned by companies, lessons are learned by individuals.
Postmortems are important to drive home what went wrong, but newcomers won’t read them all.
That’s why you need people with experience and people with tenure.
What companies sometimes do: They encode lessons into rules, which tend to survive turnover. But that comes with its own set of problems, where you end up having a lot of rules who’s reason is forgotten.
Postmortems are important to drive home what went wrong, but newcomers won’t read them all.
That’s why you need people with experience and people with tenure.
What companies sometimes do: They encode lessons into rules, which tend to survive turnover. But that comes with its own set of problems, where you end up having a lot of rules who’s reason is forgotten.