> How should you decide what to support if not having the information from your user?
There are many well-known and largely perfected methods of getting that information without the use of telemetry. The thing that general telemetry really brings is cost savings and convenience. But it also brings a peculiar kind of blindness as well, since companies largely stopped doing product research that isn't telemetry.
There are many well-known and largely perfected methods of getting that information without the use of telemetry. The thing that general telemetry really brings is cost savings and convenience. But it also brings a peculiar kind of blindness as well, since companies largely stopped doing product research that isn't telemetry.