What scares me most about all these stories and personal experience, is it often seems the only way to get these actual issues resolved is to know someone that works at the company, or have enough of a platform on the internet that eventually the cost of the bad PR gets to be enough that someone notices and fixes it.
I don't know anyone that works at Facebook/Google/Uber/etc. When I have issues they just go unresolved. Uber Eats double-submitted my order after throwing up a bundle of internal server errors and literally my only recourse at this point is apparently to sue them to get my $26 back. (Which I'm seriously considering -- even if I don't get my $26 back, it will certainly cost them more than $26 just to respond so at least the cosmic accounting will balance out.)
It would be really nice if there were companies to give my money to that did have some semblance of customer support that didn't require making friends with the right people or curating a social media following.
I don't know anyone that works at Facebook/Google/Uber/etc. When I have issues they just go unresolved. Uber Eats double-submitted my order after throwing up a bundle of internal server errors and literally my only recourse at this point is apparently to sue them to get my $26 back. (Which I'm seriously considering -- even if I don't get my $26 back, it will certainly cost them more than $26 just to respond so at least the cosmic accounting will balance out.)
It would be really nice if there were companies to give my money to that did have some semblance of customer support that didn't require making friends with the right people or curating a social media following.