Back when I worked at Boeing they had the AOG (Airplane On Ground) crew to do this sort of thing. Their job was to be on call 24/7 and do whatever it took to get that airplane back in the air, and they pretty much had a blank check to do it.
Naturally, they were the best mechanics Boeing had.
An airplane makes money only when it is flying. When it is sitting on the ground, it loses money at a prodigious rate. A large focus of the engineering on the 757 I worked on was to keep that airplane flying as much as possible.
I understand that Microsoft has a similar crew they can dispatch to any customer to get their business software working again. This is how Microsoft is able to successfully compete against free software.
Naturally, they were the best mechanics Boeing had.
An airplane makes money only when it is flying. When it is sitting on the ground, it loses money at a prodigious rate. A large focus of the engineering on the 757 I worked on was to keep that airplane flying as much as possible.
I understand that Microsoft has a similar crew they can dispatch to any customer to get their business software working again. This is how Microsoft is able to successfully compete against free software.