One word of advice that is missing from this article: if you provide the solution, you own the outcome.
Say you updated uncle joe to the latest version of outlook. Great! Now he will call you when he doesn’t understand the new interface. Or you told your aunt to buy this model of laptop. Great! She will call you when it doesn’t boot up one day.
My advice is to tell people where they can go for proper support. You want to buy a new laptop? Talk to the guys at Best Buy or Apple. You want to upgrade outlook? Talk to Microsoft customer support. Your computer is slow? Take it to the local tech shop.
Say you updated uncle joe to the latest version of outlook. Great! Now he will call you when he doesn’t understand the new interface. Or you told your aunt to buy this model of laptop. Great! She will call you when it doesn’t boot up one day.
My advice is to tell people where they can go for proper support. You want to buy a new laptop? Talk to the guys at Best Buy or Apple. You want to upgrade outlook? Talk to Microsoft customer support. Your computer is slow? Take it to the local tech shop.