Just an anecdote, but I'm a traveling consultant for a pretty big tech company, and the manager of the consulting group told us when the 737 Max issue started (but before it was grounded) that we did not have to fly on that plane and if we were put on that plane we could change flights and bill the change fee back to the company without any complaints.
There's been no further guidance so far on what we'll do when the 737 Max is back in service, but the message was clear: the safety and comfort of the employee is worth a $200 change fee, compared to being forced onto a plane that the employee feels is unsafe. I've never heard that mentioned for any other plane. As much as air travel has sucked this summer with cancelations and delays caused by the grounding of this plane, I don't foresee that model having much luck if/when it's put into full service.
There's been no further guidance so far on what we'll do when the 737 Max is back in service, but the message was clear: the safety and comfort of the employee is worth a $200 change fee, compared to being forced onto a plane that the employee feels is unsafe. I've never heard that mentioned for any other plane. As much as air travel has sucked this summer with cancelations and delays caused by the grounding of this plane, I don't foresee that model having much luck if/when it's put into full service.