Thanks for the kind words. Please see my response below.
> do you have a way to author FAQs
Right now, we don't support it. We have FAQs and a documentation website in the pipeline.
> is email an accepted channel?
Honestly speaking, it is not completely done yet. Emails from support desk mail can be seen in the dashboard, but you cannot respond to it now from our dashboard. Hopefully, we would be able to complete it sooner.
> do you have a way to author FAQs
Right now, we don't support it. We have FAQs and a documentation website in the pipeline.
> is email an accepted channel?
Honestly speaking, it is not completely done yet. Emails from support desk mail can be seen in the dashboard, but you cannot respond to it now from our dashboard. Hopefully, we would be able to complete it sooner.