The thing is, you are bound to come across someone who finds a feature useful even if the feature is not useful for the vast majority of the people. I like Apple laptops and own a MBP myself, but I definitely think that the butterfly keyboard and touchbar hurt Apple's reputation. The butterfly keyboard has had a lot of technical problems which is frustrating for the users and hurts Apple's bottom line due to the repair costs. The typing experience on the butterfly keyboard is also not the best due to lack of travel.
The touchbar is a flawed design concept imho. The entire reason I touch type is so that I don't have to look down from my screen. My eyes remain on the screen for 99% of the time I am working. It's jarring and discontinuous for me to have to look down to use the touchbar. That's why I personally never liked it. I think the tactile feedback of a real physical button is essential.
I think Apple realizes this already to some extent because they went and added a physical escape key.
The touchbar is a flawed design concept imho. The entire reason I touch type is so that I don't have to look down from my screen. My eyes remain on the screen for 99% of the time I am working. It's jarring and discontinuous for me to have to look down to use the touchbar. That's why I personally never liked it. I think the tactile feedback of a real physical button is essential.
I think Apple realizes this already to some extent because they went and added a physical escape key.