Comment by spolsky

Give David a break. First of all, he's a very nice guy. Secondly, he's not running a corner greengrocer, he's running a site that's growing supernaturally fast and which has completely, utterly displaced myspace as the place where high school kids share. Tumblr has five MILLION visitors every single day, almost none of whom pay a dime. You can't run a service like that the same way you run an enterprise software company. You can't have a PR team and a customer service department that makes sure everybody gets a nice reply. When they have outages caused by growing pains (something which nobody here begrudges them), they get metric TONS of angry email from thousands of narcissistic users who can't IMAGINE that ANYONE ELSE is suffering from the same outage. You know what? David Karp doesn't like Tumblr being down any more than you do. David Karp didn't bring Tumblr down to piss you off. Self righteous, whiny blog posts demanding that David Karp is not capable of running Tumblr because he responded to an email in a fashion that you don't find sufficiently grovelling are, frankly, ridiculous, and reflect more poorly on the whiners than on Tumblr or David.