> One of Ubers biggest problems is that they have zero brand loyalty
> At least for me uber has huge brand loyalty, it’s sitting in the dock of my iPhone
Hear hear. It feels to me that brand loyalty arguments are really opinions being extrapolated to the rest of the population. For example, one can reasonably argue airlines don't command any brand loyalty for the average traveler and how they are in a race to the bottom, yet many people will readily tell you how much they hate X airline or how they love Y airline. One could say the same of hotels, shampoos, socks, what have you. There always are those that don't care for the brands, and those that do.
> At least for me uber has huge brand loyalty, it’s sitting in the dock of my iPhone
Hear hear. It feels to me that brand loyalty arguments are really opinions being extrapolated to the rest of the population. For example, one can reasonably argue airlines don't command any brand loyalty for the average traveler and how they are in a race to the bottom, yet many people will readily tell you how much they hate X airline or how they love Y airline. One could say the same of hotels, shampoos, socks, what have you. There always are those that don't care for the brands, and those that do.