Comment by lrm242

You're getting pretty defensive in the face of a potential customer. If I were you I'd take the opportunity to try to understand what WOULD make the OP's life easier. There is, often times, some easy ways to turn an initial detractor into a proponent. At the minimum it won't be the last time you hear feedback like this, so use it as an opportunity to understand the REASONS the OP feels the way he does. That way you can formulate a better response than, "if you don't use my product you're a shady property manager and have a crap maintenance record", because that's basically what you just said.