> Most of the time, if it doesn’t work, they won’t report the problem. There are a few reasons why this might be:
There is one more reason the author didn't mention as it doesn't apply to his case: people don't want to sign-up for new accounts in every bug tracker just to report a single bug. If it's GitHub and the issues tracker is enabled - it's ok for most of the people as they probably have a GitHub account already (but I still believe there are people who don't). If it's a BugZilla instance (which means you have to sign-up), let alone a mailing list (which most of the people don't even know how to use) - that's a serious obstacle for bug reports. If you want all the bugs to be reported - declare this a visible way (and promise you won't respond like GtFO and RTFM) and make it easy, e.g. by accepting bug reports via plain e-mail (a couple of alternative ways like Twitter and/or Reddit won't hurt).
There is one more reason the author didn't mention as it doesn't apply to his case: people don't want to sign-up for new accounts in every bug tracker just to report a single bug. If it's GitHub and the issues tracker is enabled - it's ok for most of the people as they probably have a GitHub account already (but I still believe there are people who don't). If it's a BugZilla instance (which means you have to sign-up), let alone a mailing list (which most of the people don't even know how to use) - that's a serious obstacle for bug reports. If you want all the bugs to be reported - declare this a visible way (and promise you won't respond like GtFO and RTFM) and make it easy, e.g. by accepting bug reports via plain e-mail (a couple of alternative ways like Twitter and/or Reddit won't hurt).