We received an apology email at the same time, well written, explaining what they did wrong, apologizing, promising to do a post-mortem, promising to not send to 3rd party trackers, and saying they did a mistake and waiting for feedbacks on the issue tracker. And with very little BS in the mail.
Such level of transparency, of apologizing and clarity, especially written at the first person "I am truly sorry." is very rare and should be praised.
Such level of transparency, of apologizing and clarity, especially written at the first person "I am truly sorry." is very rare and should be praised.