You can tell a company has totally lost their heads up their asses when you get the, "Whoa! We totally weren't expecting <product decision> to upset so many people!"
Like really? Considering what people use your product for, you honestly didn't expect this to upset people? Great. Your product team is hopelessly out of touch.
Like really? Considering what people use your product for, you honestly didn't expect this to upset people? Great. Your product team is hopelessly out of touch.