A key problem with the complaints is that customer reviews don't† take into account the effect of commingling. The expired food might have come from a different seller initially, but you were sent it because of Amazon's supply line optimisations.
Amazon will know but when you write your review or read someone else's, you won't.
Same problem as counterfeit goods and commingling though iirc there are more control in place on perishables so this aspect of the problem rears its head less often.
[†] they can't, we as customers don't have access to the information to know the route items took to get to us
Amazon will know but when you write your review or read someone else's, you won't.
Same problem as counterfeit goods and commingling though iirc there are more control in place on perishables so this aspect of the problem rears its head less often.
[†] they can't, we as customers don't have access to the information to know the route items took to get to us