Same here, on occasion, but I've found they typically make you whole when you get a dud.
Good example:
I bought two collapsible milk crates. They loaded all my groceries into them in the store.
When I got home and lifted the first crate out of the car, it had too much weight inside, the bottom fell out and two bottles of wine shattered.
I told them the story when returning the crate two weeks later, they waved me off when I said I had a pic, told me it wasn’t necessary, and refunded the wine without being prompted.
Trying to get wine refunded with most other retailer would probably require talking to a manager and making a scene.
Good example:
I bought two collapsible milk crates. They loaded all my groceries into them in the store.
When I got home and lifted the first crate out of the car, it had too much weight inside, the bottom fell out and two bottles of wine shattered.
I told them the story when returning the crate two weeks later, they waved me off when I said I had a pic, told me it wasn’t necessary, and refunded the wine without being prompted.
Trying to get wine refunded with most other retailer would probably require talking to a manager and making a scene.