I have a very similar anecdote. I had a long conversation with a friend who is a high school science teacher. She told me that computer literacy has plummeted in the last ten years.
She has her students go into the field and collect data in the form of photos, spreadsheets, and typed reports. She wants students to bundle these files in zip files, and email them to her.
Students have no idea how to do this. Some of them struggle with emails. She has had to make her tutorials on this longer and longer. And she has also been forced to start accepting assignments as a pile of attachments, because so few students understand zip files.
She has her students go into the field and collect data in the form of photos, spreadsheets, and typed reports. She wants students to bundle these files in zip files, and email them to her.
Students have no idea how to do this. Some of them struggle with emails. She has had to make her tutorials on this longer and longer. And she has also been forced to start accepting assignments as a pile of attachments, because so few students understand zip files.