I asked donuts (gTLD owner of .family) whether my domain renewal could be reduced (from $385 per year to something more reasonable for a genealogy hobby). This was their response.
Maybe it’s not worth reading too much into the “we can’t change the renewal cost” line.
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Hi Nick,
Unfortunately, we can't change the renewal cost for santamaria.family
If we ever start to change renewals, I will be sure to reach out to help.
Maybe it’s not worth reading too much into the “we can’t change the renewal cost” line.
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Hi Nick,
Unfortunately, we can't change the renewal cost for santamaria.family
If we ever start to change renewals, I will be sure to reach out to help.
Sorry about that.
[redacted]
Domain Consultant, Donuts Inc.