>my standard response has always been "I'm sorry, as a rule I do not discuss personal details with someone who called me, since I don't know who you are"
Amex got quite offended when I did this, and almost chastised me when I got through to an agent after making the outbound call myself. They argued that because they only asked for limited personal information (DOB) it was fine...
Amex got quite offended when I did this, and almost chastised me when I got through to an agent after making the outbound call myself. They argued that because they only asked for limited personal information (DOB) it was fine...
I would still do it again!