The whole (US) cable provider industry needs to change. It is so anti-consumer. I was a Comcast customer for over 15 years. Once or twice a year I'd have to spend a couple hours talking to their customer service because they raised my rate, snuck some bogus charge on the bill, or signed me up for something I didn't want. They are borderline criminals.
My experience getting rid of the TV portion of the package was so painful, I cancelled everything instead and switched to AT&T. Luckily, they had recently laid fiber to my house. I was wary as they weren't the best company to deal with back when I had a landline. I figured they couldn't be worse than Comcast though. To my pleasant surprise, they've been perfect. 10/10. Their pricing was transparent and stable. The service top notch. No idea what customer service is like because I've never had to call.
I suspect it is only this good because there's competition here though. So YMMV. I'd love to see a heavy regulatory hand smack the whole industry.
My experience getting rid of the TV portion of the package was so painful, I cancelled everything instead and switched to AT&T. Luckily, they had recently laid fiber to my house. I was wary as they weren't the best company to deal with back when I had a landline. I figured they couldn't be worse than Comcast though. To my pleasant surprise, they've been perfect. 10/10. Their pricing was transparent and stable. The service top notch. No idea what customer service is like because I've never had to call.
I suspect it is only this good because there's competition here though. So YMMV. I'd love to see a heavy regulatory hand smack the whole industry.