The last example is the best - that making your service hard to cancel means your customer's enduring memory is of pain. And it validates the customer's decision to leave, because there must be other better options if you are so desperate to stop them going.
When a customer phones up to cancel, we do it immediately and make sure they know there are no hard feelings on our side. We ask if there was anything we could have done better, and tell them we'll still be here if they ever need us again. We get a significant number of customers return.
When a customer phones up to cancel, we do it immediately and make sure they know there are no hard feelings on our side. We ask if there was anything we could have done better, and tell them we'll still be here if they ever need us again. We get a significant number of customers return.