How much of a refund did they ask for, and how much did they get?
Before that stay (I'm the OP's roommate), we stayed at another apartment that had 0.5Mbps Internet instead of the claimed 10Mbps, no hot water, no computer desks when there were desks in the photos, no trash cans - for the first 3 to 5 days until all these issues got fixed through us bugging the building's management. All Airbnb was willing to refund was 10% of the nightly cost, times some number of nights, which amounted to USD 57. That was for a $2100/mo apartment.
Before that stay (I'm the OP's roommate), we stayed at another apartment that had 0.5Mbps Internet instead of the claimed 10Mbps, no hot water, no computer desks when there were desks in the photos, no trash cans - for the first 3 to 5 days until all these issues got fixed through us bugging the building's management. All Airbnb was willing to refund was 10% of the nightly cost, times some number of nights, which amounted to USD 57. That was for a $2100/mo apartment.