Oh god yes. I got mine a couple of weeks ago and almost immediately experienced the worst customer service ever from a bank (and that’s saying something). I was considered documenting my story and sending to The Verge or something, because they’d eat this up on launch day, but ultimately my laziness and lack of free time prevailed.
The short version is that it was similar to yours. Half my transactions were declined for suspected fraud. Most of the time I was able to approve them and retry, but when I booked a non refundable hotel stay in Europe and then had it cancelled on me a couple of days later, the serious downward spiral started. Their chat support was completely incompetent and after literally promising me (I have it in writing, the only good thing about chat support) that I would have no more problems with the card, the next day it was deactivated. Nobody I dealt with ever seemed to understand the concept of fixing a problem, they just kept repeating vague statements about protecting me, without ever addressing my desire to use my card to pay for things, which seemed like the whole point when I signed up for it.
I’ve since given up on it for anything other than buying slurpees at the convenience store.
The short version is that it was similar to yours. Half my transactions were declined for suspected fraud. Most of the time I was able to approve them and retry, but when I booked a non refundable hotel stay in Europe and then had it cancelled on me a couple of days later, the serious downward spiral started. Their chat support was completely incompetent and after literally promising me (I have it in writing, the only good thing about chat support) that I would have no more problems with the card, the next day it was deactivated. Nobody I dealt with ever seemed to understand the concept of fixing a problem, they just kept repeating vague statements about protecting me, without ever addressing my desire to use my card to pay for things, which seemed like the whole point when I signed up for it.
I’ve since given up on it for anything other than buying slurpees at the convenience store.