I'm in the middle of a bad experience with Datadog's billing/sales team. My monthly Custom Metrics usage wasn't being billed for because they said they didn't have a way to track it. Naturally my usage gradually increased because without the monthly bill increasing. When renewing a while back they went over my usage on phone and quoted prices, same usage profile as this month. Now this month my bill increased almost 400% and they said "oh we just soft-launched billing for this feature without notifying you". No heads-up when communicating with them that I wasn't actually being billed for my usage.
Still trying to get a refund for this curveball bill. Their sales team keeps forever escalating to management, leadership, and they say it has to be approved by a C-level. It's been over 20 days and they say it might take 2-3 more weeks before C-level makes a decision on credit or not. I've never heard of this many layers involved in something like this before with other companies.
I'm in the middle of a bad experience with Datadog's billing/sales team. My monthly Custom Metrics usage wasn't being billed for because they said they didn't have a way to track it. Naturally my usage gradually increased because without the monthly bill increasing. When renewing a while back they went over my usage on phone and quoted prices, same usage profile as this month. Now this month my bill increased almost 400% and they said "oh we just soft-launched billing for this feature without notifying you". No heads-up when communicating with them that I wasn't actually being billed for my usage.
Still trying to get a refund for this curveball bill. Their sales team keeps forever escalating to management, leadership, and they say it has to be approved by a C-level. It's been over 20 days and they say it might take 2-3 more weeks before C-level makes a decision on credit or not. I've never heard of this many layers involved in something like this before with other companies.