Comment by mattmcknight

Google's abandonment of Hangouts was phenomenally stupid, and it should itself really have just been an evolution of Google Talk. It's a symptom of something very wrong in the incentive structure and product portfolio management there where you have to roll out a new application to add a feature, and the various applications cannot interoperate. Perhaps the underlying issue is that none of these made money directly. For what it's worth, I still use Hangouts.