I saw a heartbreaking YouTube mini-documentary on Facebook moderators.[1] The American workers seem to get the "lighter" flags like animal abuse, which is more than enough to cause trauma with daily exposure. I shudder to think what the offshore moderators go through when dealing with human/child abuse flags.
In my view, Facebook clearly wants this to be a temporary evil, so they can use the data from human moderators as a training set for automated ML-based moderation. But I wonder how long people will have to endure this for those models to reach an acceptable efficacy.
In my view, Facebook clearly wants this to be a temporary evil, so they can use the data from human moderators as a training set for automated ML-based moderation. But I wonder how long people will have to endure this for those models to reach an acceptable efficacy.
[1] https://www.youtube.com/watch?v=bDnjiNCtFk4