If we look at some differences between Twitter (or insert your favorite social media platform here) and email:
* Email providers have zero responsibility for filtering information
* Email users form their own networks dynamically through actual relationships rather than some artificial structure of "followers"/"friends"
* Email users never get banned from sending email (although maybe in some cases an individual service may ban extreme abusers)
* Email's operation is totally independent of irrational mobs/corporate interests/whatever
In short, I think the core problem with this situation is in your first line: social media has become a "main communication provider" and it's fundamentally unfit for purpose. Email and other protocol-based communication independent of platforms (IRC is another good example) is still the best solution for a primary communication provider.
* Email providers have zero responsibility for filtering information
* Email users form their own networks dynamically through actual relationships rather than some artificial structure of "followers"/"friends"
* Email users never get banned from sending email (although maybe in some cases an individual service may ban extreme abusers)
* Email's operation is totally independent of irrational mobs/corporate interests/whatever
In short, I think the core problem with this situation is in your first line: social media has become a "main communication provider" and it's fundamentally unfit for purpose. Email and other protocol-based communication independent of platforms (IRC is another good example) is still the best solution for a primary communication provider.