Ever since mouses and GUIs were invented it was common knowledge that "ordinary" users don't bother to learn keyboard shortcuts.
That common knowledge is wrong, but it comes from an important truth: brand new users who are not yet committed to your product will get frustrated if the thing they need to do is hidden away as a key-binding or command-line command.
So successful products optimise for the UX of a user who doesn't yet know how to use the product well. And such users really love touchscreens.
That common knowledge is wrong, but it comes from an important truth: brand new users who are not yet committed to your product will get frustrated if the thing they need to do is hidden away as a key-binding or command-line command.
So successful products optimise for the UX of a user who doesn't yet know how to use the product well. And such users really love touchscreens.