Comment by hanniabu

This is a great use case for crypto. You can earn by supporting the network and spend it to use the network. It helps the incentive layer. Those supporting the network can pay for support personnel as they grow, or there can be a network tax that goes towards this. You can also decentralize the support personnel by rewarding people that successfully answer tickets and offer a premium for when questions are answered within a certain amount of time. These questions and answers would also be stored on-chain on a sidechain.