Comment by dfee

Question: the article cites a lady who was frustrated with AT&T customer service - she’s from Illinois.

How do newspapers find anecdotal stories like this? I mean this could have been anyone, anywhere - we all have these sorts of frustrating stories.

Is there a sort of marketplace or broker who has a list of on-demand anecdotes?

I just can’t imagine it’s worth it for WSJ to fly a reporter halfway across the country to get a head shot and a one paragraph statement.